Reliance energy complaint letter

Questions about account balance, bills, insights, Average Monthly Billing and cancellations.

What is my account balance?

Click here to view your account balance by logging into your online account. Don’t have a Reliant online account? You can create one in just a minute or two.

You can also view your account balance without logging in by entering your Reliant account number into our Quick Pay portal.

If you still need assistance, please chat or call us at 1-866-222-7100.

Why did my bill increase?

Here are factors that impact bill amounts:

Weather changes: The harder your heating or air conditioning systems work to maintain a comfortable temperature in your home, the more electricity is consumed. Find seasonal energy-saving tips

If you still need assistance, please chat or call us at 1-866-222-7100.

What is an early cancellation fee?

Many term plans charge an early cancellation fee if the contract is terminated prior to the expiration date. An early cancellation fee may be avoided if you are moving and provide prior notice of the move, including a forwarding address and, if applicable, other evidence supporting the move. Before cancelling or terminating services, check your contract terms here.

If you still need assistance, please chat or call us at 1-866-222-7100.

What is a late fee?

A fee charged to the account when a payment is not made on or before the invoice due date. Check your Terms of Service under the "Plan details" section of your online account for more information.

If you still need assistance, please chat or call us at 1-866-222-7100.

Where can I learn about other fees?

If electricity service is disconnected for non-payment, fees may be incurred. Please refer to your Terms of Service (TOS) in your online account to learn more.

If you still need assistance, please chat or call us at 1-866-222-7100.

How much am I paying per kWh?

You can view the price per kWh, known as an Energy Charge, and Transmission and Distribution Service Provider (TDSP) delivery charges, either on your bill or in the "View bill" section of your online account. You can view additional information on your plan’s average price by visiting the "Current plan" section.

If you still need assistance, please chat or call us at 1-866-222-7100.

Was my payment received?

You can view payments received in the "Payment history" section of your online account or by entering your Reliant account number into our Quick Pay portal.

Additionally, you can sign up for Reliant Account Alerts to be notified via SMS (text alerts) when your payment is received.

If you still need assistance, please chat or call us at 1-866-222-7100.

Can I set up Average Monthly Billing?

Yes, Reliant Average Monthly Billing is available for eligible customers. Learn more.

If you still need assistance, please chat or call us at 1-866-222-7100.

How can I get a copy of my invoice(s)?

Under the "Bill history" section of your online account you can download current and past bills, or request a copy be mailed to you.

If you still need assistance, please chat or call us at 1-866-222-7100.

What are some ways I can conserve electricity?

You can count on Reliant for tools, tips and innovations that can help you stay in control of your electricity usage and budget. Check out our energy-saving essentials.

If you still need assistance, please chat or call us at 1-866-222-7100.

How can I make a payment?

Ready to make a payment now? Click here to make a payment in your online account using Visa, Mastercard, American Express, Discover or bank draft. Don’t have a Reliant online account? You can create one in just a minute or two. With Reliant, you can pay your bill your way, online, via the Reliant app, in person and more. Check out all the ways to pay.

You can also pay without logging in via our Quick Pay portal.

If you still need assistance, please chat or call us at 1-866-222-7100.

Can I get assistance paying my bill?

Please visit the Payment Assistance page to learn about our payment assistance options, including payment extensions and deferred payment plans and if eligible to apply online. To learn more about our other options visit reliant.com/care.

If you still need assistance, please chat or call us at 1-866-222-7100.

Payments

Questions about payments, assistance, bills, AutoPay, AutoReload and payment history.

How can I make a payment?

Ready to make a payment now? Click here to make a payment in your online account using Visa, Mastercard, American Express, Discover or bank draft. Don’t have a Reliant online account? You can create one in just a minute or two. With Reliant, you can pay your bill your way, online, via the Reliant app, in person and more. Check out all the ways to pay.

You can also pay without logging in via our Quick Pay portal.

If you still need assistance, please chat or call us at 1-866-222-7100.

How do I make a credit card payment?

Click here to make a payment in your online account using Visa, Mastercard, American Express or Discover. You can also pay without logging in via our Quick Pay portal.

Don’t have a Reliant online account? You can create one in just a minute or two.

If you still need assistance, please chat or call us at 1-866-222-7100.

How do I make a bank draft payment?

Click here to make a payment in your online account using your bank account. You can also pay without logging in via our Quick Pay portal.

Don’t have a Reliant online account? You can create one in just a minute or two.

If you still need assistance, please chat or call us at 1-866-222-7100.

Can I change my bill due date?

Our Flex Forward program lets you choose a due date that works better for you without worrying about late fees. Click here to see if you are eligible to choose a new due date.

If you still need assistance, please chat or call us at 1-866-222-7100.

Can I get assistance paying my bill?

Please visit the Payment Assistance page to learn about our payment assistance options, including payment extensions and deferred payment plans and if eligible to apply online. To learn more about our other options visit reliant.com/care.

If you still need assistance, please chat or call us at 1-866-222-7100.

How do I sign up for AutoPay or AutoReload?

AutoPay is a convenient way for customers on a traditional postpaid electricity plan to pay their bill. AutoReload helps ensure customers on a prepaid electricity plan always have funds in their Reliant account.

Enrolling in either program is quick, easy and can be done online using a bank draft or credit card.

To enroll in AutoPay, click here.

To enroll in AutoReload, click here.

Important: If you enroll in AutoPay, please continue manually paying until you see "Do Not Pay" next to the amount due on your bill. If you enroll in AutoReload, please continue funding your account until your first automatic credit or debit is processed.

If you still need assistance, please chat or call us at 1-866-222-7100.

How do I remove AutoPay or AutoReload?

To remove AutoPay, click here.

To remove AutoReload, click here.

You'll know AutoPay has been removed from your account when "Do Not Pay" no longer appears on your bill. You'll know AutoReload has been cancelled when your bank or credit card account on file is no longer automatically drafted.

If you still need assistance, please chat or call us at 1-866-222-7100.

How can I see my payment history?

You can view the last payment received in the "Payment history" section of your online account.

If you don’t have an online account, you can create one in just a minute or two.

If you still need assistance, please chat or call us at 1-866-222-7100.

What is the status of my assistance pledge?

If you are in the application phase of requesting assistance, please check the status of your request with your agency. It can take up to 8 weeks to process.

Once your application is approved, you will be notified via the email address on file when a pledge is received. Click here to add or update your email address. You can also sign up for Reliant AccountAlerts to receive SMS (text) payment notifications.

If you still need assistance, please chat or call us at 1-866-222-7100.

Service

Questions about how to start or move service with Reliant.

How can I renew/change, move or cancel my existing Reliant electricity service?

Whether you want to enroll in a new plan, transfer your electricity service to a new address or end service, you can make most changes to your account online in a few easy steps. Get started.

If you still need assistance, please chat or call us at 1-866-222-7100.

How can I sign up for a new electricity service?

Reliant has electricity plans for every budget and preference. If you’re a new customer and would like to shop plans available in your area, click here.
If you are an existing Reliant customer and would like to change, move or add electricity service to a new address, click here.

If you still need assistance, please chat or call us at 1-866-222-7100.

What are my options to satisfy my deposit?

We offer a variety of ways for you to satisfy your deposit to start service — without making a payment — depending on your circumstances. Learn more about our deposit options or view the deposit requirements for your account.

If you still need assistance, please chat or call us at 1-866-222-7100.

How long after signing up will it take for my electricity service to start?

If you're starting service at a new address, your service can begin as soon as the same day you sign up. If you're switching from another provider, your service with Reliant should begin within five days after signing up. Please keep in mind that you may need to satisfy certain requirements prior to service starting, such as paying a deposit or providing a valid ID, and these requirements can delay your start date.
Click here to enroll now!

If you still need assistance, please chat or call us at 1-866-222-7100.

What is the status of my enrollment?

You can view the status of your service request on your online account dashboard.
Don’t have a Reliant online account? You can create one in just a minute or two.

If you still need assistance, please chat or call us at 1-866-222-7100.

How can I renew my Reliant plan?

You can view available offers under "Renew my plan" in your online account. Please note that if you’re eligible for renewal, Reliant will notify you at least 30 days in advance of your contract expiring via mail.

If you still need assistance, please chat or call us at 1-866-222-7100.

How can I transfer my existing electricity service to a new address?

Moving? Just tell us when and where you need service. Our Flexible Move-In can get you same-day * electricity service, or lets you schedule your new connection up to 60 days in advance in three easy steps. Schedule a transfer today.

If you still need assistance, please chat or call us at 1-866-222-7100.

* Requests processed after 5:00 p.m. Central Time will be connected the next business day. Same-day service is offered Monday through Saturday, weather permitting, where an existing meter is in place. No connections on holidays. Enrollment and permit requirements must be met before a request can be processed. Additional charges apply.

How can I cancel my existing Reliant electricity service?

If you need to transfer your Reliant service to a new address, or your current electricity plan isn’t the right fit, our cancel service page can help you choose the option that’s best for what you need. If you're moving out and would like to proceed with canceling your service, click "I need to cancel" and follow the instructions. Our customer care agents are also available 24/7 to help you find the plan that fits your lifestyle and budget. Please keep in mind before canceling that many term plans charge a cancellation fee if you end your contract early. View the "Current Plan" page in your online account to see if this applies to your plan.

If you still need assistance, please chat or call us at 1-866-222-7100.

Profile

Questions about updating your online account profile.

How can I update my login information?

You can update your username, password and security questions in your online account.